About Us

At a glance

ING is the trading name of ING Bank (Australia) Limited, we're part of the world's leading bank, and wholly owned by ING Group. Being a 'branchless' bank, we are committed to maintaining a healthy and strong relationship with our mortgage brokers. After all, you are a vital touch-point for potential home loan customers.

Key statistics about us

  • Highest reputation of any other bank in Australia (RepTrak, Oct 2013)
  • We have given our everyday banking customers $15 million in Visa payWave cash back rebates
  • Over $12 billion paid in savings interest
  • Financed 475,000+ home loans
  • Over $1 billion invested through Living Super
  • Proudly recognised by customers and industry
  • 1.5 million customers and counting!

Other facts and credentials

  • Headquartered in Sydney, 24/7 Australia-based customer care in Tuggerah
  • Over 950 employees
  • Holder of an Australian banking licence since 1999
  • Regulated by the Australian Prudential Regulation Authority (APRA)

Our awards

We pride ourselves on developing products and services that meet our customers' needs. Here are some of the recent awards we've received in recognition of this:

Home loans

ING was awarded Australian Lending Awards - Best Customer Experience 2016.

ING was awarded Money magazine's 2016 Best of the Best award for Cheapest Flexible Home Loan Bank.

Ranked #1 four years running by the readership of The Adviser - Third Party Banking Report - Non-Major Lenders 2015

 Best Customer Experience 2013.

 Second Tier Lender of the Year 2013.

 2013 Mozo People's Choice Awards.

Everyday Banking

Orange Everyday was awarded Money magazine's 2016 Best of the Best award for Best Everyday Account Bank.

Banking awards

ING was awarded the 2016 MFAA VIC/TAS Non Major Lender Award.

ING was awarded Money magazine?s 2016 Money Minder of the Year award.

ING was awarded Money magazine's 2016 Best of the Best award for the Best Savings Account Regular Deposits Bank

 Mobile Award.

 Mozo Best Bank & Most Recommended Bank.

To find out more about ING Group click here.