About Us

At a glance

ING is the trading name of ING Bank (Australia) Limited, we're part of the world's leading bank, and wholly owned by ING Group. Being a 'branchless' bank, we are committed to maintaining a healthy and strong relationship with our mortgage brokers. After all, you are a vital touch-point for potential home loan customers.

Key statistics about us

  • Australia's most recommended bank
  • Over 850,000 Orange Everyday accounts
  • 410,000 primary bank customers
  • Total savings portfolio of $40 billion
  • Total loan portfolio of $53 billion
  • ING is "Australia's most recommended bank" according to Nielsen Consumer & Media View Jul'17 - Dec'17 (n = 10,550) when compared by customers of 15 other banks operating in Australia.

Other facts and credentials

  • Headquartered in Sydney, 24/7 Australia-based customer care in Tuggerah
  • Over 950 employees
  • Holder of an Australian banking licence since 1999
  • Regulated by the Australian Prudential Regulation Authority (APRA)

Our awards

We pride ourselves on developing products and services that meet our customers' needs. Here are some of the recent awards we've received in recognition of this:

Home loans

ING was awarded Australian Lending Awards - Best Customer Experience 2016.

ING was awarded Money magazine's 2016 Best of the Best award for Cheapest Flexible Home Loan Bank.

Everyday Banking

Orange Everyday was awarded Money magazine's 2016 Best of the Best award for Best Everyday Account Bank.

Banking awards

ING was awarded the 2016 MFAA VIC/TAS Non Major Lender Award.

ING was awarded Money magazine?s 2016 Money Minder of the Year award.

ING was awarded Money magazine's 2016 Best of the Best award for the Best Savings Account Regular Deposits Bank

To find out more about ING Group click here.