Handy Hints

Ordering Upfront Valuations Help Card

We are pleased to advise that all ING accredited brokers now have the ability to order property valuations prior to submitting a new home loan or variation application to ING .

Refer to the Broker Reference Guide for steps on valuation ordering.

Refer to the Frequently Asked Questions for common queries regarding Valocity.

For any other assistance please contact your ING representative.

Save time and go online - ApplyOnline Supporting Documents

Why not add some time back into your day and submit your Supporting Documents online?

Once you have received a Deal Number for your customer's application, simply follow the steps outlined in the Supporting Documents Complete User Guide and upload your documents online.

ING Serviceability Calculator

We have put together a detailed guide to assist you when completing our Serviceability Calculator for residential loan application.

ING Loan Variations Online

In late 2013 ING transitioned to all simple variations being lodged online. Simple loan variations are single transaction requests that do not involve changes to borrower details or a security property. Simple variations are:

  • Product Switch
  • Product Split
  • Principal Increase

For complex variations which include a change of borrower or security property please continue to use the Residential Loan Variation Form.

Please note that simple loan variations that are submitted to ING by fax or mail will not be processed.

To assist you when lodging a simple variation, help cards and tutorials are available below:

Help Cards:

  • For Product Switches, click here
  • For Product Splits, click here
  • For Principal Increases, click here


  • For Product Switches, click here
  • For Product Splits, click here
  • For Principal Increases, click here

Register with our Solicitors

If you are not already registered, to receive updates with information regarding the settlement of customers' loans, including:

  • Paralegal handling the file and contact details
  • Confirmation that instructions have been received
  • Notification that documents have been sent and further document tracking
  • Confirmation that settlement has been booked, certified for and taken place

Simply email: gps-support@gadens.com with the following information:

  • Name & Broker Code
  • Company Name
  • Contact Person
  • Best Contact Number
  • Fax Number
  • Email Address

In addition, once registered ING accredited brokers will have the ability to view their customers' Letters of Offer online.

Once set up you can track deals via the Gadens website.

First Home Buyer Info

You can select and print the latest FHOG form for each state below. Simply select the state where the property is located, print and complete the form, and send it in, along with supporting documents to:

GPO Box 4094
Sydney NSW 2001
State or TerritoryLink to Office of State Revenue
ACT www.revenue.act.gov.au
NSW www.osr.nsw.gov.au
NT www.nt.gov.au
QLD www.osr.qld.gov.au
SA www.revenuesa.sa.gov.au
TAS www.treasury.tas.gov.au
VICT www.sro.vic.gov.au
WA www.finance.wa.gov.au/
About ING Australia