Process Turnaround Times

The following indicative process turnaround times apply to complete loan applications containing all necessary documentation. Final credit decision requires all outstanding information and documentation having been provided, and does not include wait times for valuations.

ING Current Assessment Service Level

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Changes to Existing Loans
2 days
2 days
4 days - Assessment
2 days - Loan Offer
10 days


  • For information and turnaround times regarding document preparation, please refer to the appropriate solicitors website

Further Information

For further information on processing times, please contact your ING Representative.